Erforderliche Felder sind mit einem Sternchen markiert.*
{"xsrfToken":"5bd8af3962beed047c743b3b84ed19031b9100e2_lout","branding":{"id":"1","key":"medsup","name":"medondo Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#a61b67","headerLinkHoverBGColor":"#a61b67","headerBadgeColor":"#a61b67"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6ec41bd5-eb34-4884-9e2b-dd004aab95e0/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNDlmZDdiZS1jODFkLTQ1YTItOThhNC0wZDRmMTE3MWI4M2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZlYzQxYmQ1LWViMzQtNDg4NC05ZTJiLWRkMDA0YWFiOTVlMCI6WyJyZWFkIl19LCJleHAiOjE3NTI5Mjg0NTMsIm5iZiI6MTc1MjkyNzg1M30.UhVx6dYuRxloa3m1OBHch90hCiWQJy5eo09rXvHo7Cw&client=049fd7be-c81d-45a2-98a4-0d4f1171b83e&mode=fit","logoId":"6ec41bd5-eb34-4884-9e2b-dd004aab95e0","isLogoAvailable":true,"helpCenterTitle":"willkommen beim medondo Support!","sharedPortalName":"medondo support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"willkommen beim medondo Support!","sharedPortalName":"medondo support","localeDisplayName":"Deutsch (Deutschland)"},"en-US":{"helpCenterTitle":"Welcome to medondo Support","sharedPortalName":"medondo Support","localeDisplayName":"Englisch (Vereinigte Staaten)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#b91e73","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"medsup","projectId":10001,"serviceDeskId":1,"name":"medondo Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"6","name":"Fehler melden","descriptionHtml":"","callToAction":"Fehler melden","introHtml":"<p>Berichten Sie uns von den aufgetretenen Problemen.</p>","icon":10545,"iconUrl":"https://medondo-ag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"2","name":"Fragen zu Lizenzierung und Abrechnung","descriptionHtml":"","callToAction":"Fragen zu Lizenzierung und Abrechnung","introHtml":"<p>Wählen Sie dies, wenn Sie Fragen zur Lizenzierung oder Abrechnung haben.</p>","icon":10536,"iconUrl":"https://medondo-ag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"1","name":"Unterstützung zur Anwendung","descriptionHtml":"","callToAction":"Unterstützung zur Anwendung","introHtml":"<p>Benötigen Sie Hilfe bei der Bedienung oder Konfiguration der Anwendung? Wählen Sie dies, um Unterstützung anzufordern.</p>","icon":10520,"iconUrl":"https://medondo-ag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":10527,"iconUrl":"https://medondo-ag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"14","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10541,"iconUrl":"https://medondo-ag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"medondo Support"}],"orderMapping":{"1":[6,1,2]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"98cad7cc-59bd-3c69-9648-d0a983bf5137","appLinkName":"System Confluence","appLinkUrl":"https://medondo-ag.atlassian.net/wiki","spaceKey":"customerKB","spaceName":"customer-KB","spaceUrl":"https://medondo-ag.atlassian.net/wiki/spaces/customerKB","isServer":false},"labels":[],"projectKey":"MEDSUP","serviceDeskId":1,"kbLinkDomainURLs":["https://medondo-ag.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MEDSUP","userLanguageHeader":"Willkommen beim medondo Support!","userLanguageMessageWiki":"<p><a href=\"https://go.medondo.com/hubfs/Support/supportportal_quickguide.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Hier finden Sie eine kurze Anleitung</a> zu unserem Supportportal.</p>","defaultLanguageHeader":"Willkommen beim medondo Support!","defaultLanguageMessage":"[Hier finden Sie eine kurze Anleitung|https://go.medondo.com/hubfs/Support/supportportal_quickguide.pdf] zu unserem Supportportal.","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNDlmZDdiZS1jODFkLTQ1YTItOThhNC0wZDRmMTE3MWI4M2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI5MjkwNTMsIm5iZiI6MTc1MjkyNzg1M30.8AuaCyqR5abtKaXwhzRcGgWqiZ1tGHcKf0tDNA1XOvs","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"049fd7be-c81d-45a2-98a4-0d4f1171b83e","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":1,"projectId":10001,"issueType":{"id":"10006","name":"Support"},"form":{"name":"Unterstützung zur Anwendung","descriptionHtml":"","callToAction":"Unterstützung zur Anwendung","intro":"<p>Benötigen Sie Hilfe bei der Bedienung oder Konfiguration der Anwendung? Wählen Sie dies, um Unterstützung anzufordern.</p>","instructions":"","icon":10520,"iconUrl":"https://medondo-ag.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Produkt","description":"Bitte teilen Sie uns mit, um welches Produkt es geht, damit wir Ihre Anfrage gezielt und schnell bearbeiten können.","descriptionHtml":"<p>Bitte teilen Sie uns mit, um welches Produkt es geht, damit wir Ihre Anfrage gezielt und schnell bearbeiten können.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10007","label":"CMD","selected":false,"children":[]},{"value":"10008","label":"Sonstiges","selected":false,"children":[]},{"value":"10003","label":"communicator","selected":false,"children":[]},{"value":"10002","label":"coordinator / manager","selected":false,"children":[]},{"value":"10009","label":"coordinator light","selected":false,"children":[]},{"value":"10005","label":"mindmaxx","selected":false,"children":[]},{"value":"10004","label":"recruiter","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Bitte fassen Sie das Problem kurz zusammen","description":"Bitte teilen Sie uns hier nähere Details zu Ihrer Anfrage mit.","descriptionHtml":"<p>Bitte teilen Sie uns hier nähere Details zu Ihrer Anfrage mit.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priorität","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["3"],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"Laden Sie uns gerne Screenshots oder ähnliches zu Ihrer Anfrage hoch.","descriptionHtml":"<p>Laden Sie uns gerne Screenshots oder ähnliches zu Ihrer Anfrage hoch.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/1","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/1","calendarParams":{"firstDay":1,"date":"2025-07-19T14:24:13+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"98cad7cc-59bd-3c69-9648-d0a983bf5137","appLinkName":"System Confluence","appLinkUrl":"https://medondo-ag.atlassian.net/wiki","spaceKey":"customerKB","spaceName":"customer-KB","spaceUrl":"https://medondo-ag.atlassian.net/wiki/spaces/customerKB","isServer":false},"labels":[],"projectKey":"MEDSUP","serviceDeskId":1,"kbLinkDomainURLs":["https://medondo-ag.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNDlmZDdiZS1jODFkLTQ1YTItOThhNC0wZDRmMTE3MWI4M2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI5MjkwNTMsIm5iZiI6MTc1MjkyNzg1M30.8AuaCyqR5abtKaXwhzRcGgWqiZ1tGHcKf0tDNA1XOvs","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"049fd7be-c81d-45a2-98a4-0d4f1171b83e","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}